Terms


RETURNERING

Hos Balloon Copenhagen har du 14 dages fuld returret  - gældende fra den dag, du modtager varerne. Returnering er under forudsætning af, at varen er ubrugt og ubeskadiget. Hvis du vælger at fortryde et køb eller ønsker at bytte en vare, skal du kontakte hallo@ballooncph.com.

Varen skal være ubrugt og i samme stand som ved modtagelsen af varen, inkl. hangtags og original emballage. Varer uden hangtags tages IKKE retur. Det anbefales, at returvarer sendes som pakke, da varerne dermed er forsikrede. Husk at gemme postkvittering som dokumentation for at varen er sendt retur til Balloon Copenhagen. Sendes varen som brev, påhviler ansvaret afsenderen. Omkostninger ved returnering og eller ombytning til anden vare afholdes af køberen. 

Ombytning gøres nemmest ved at returnere varen og lave en ny bestilling i webshoppen.
Hvis du vælger, at anvende din fortrydelsesret bliver hele beløbet inklusiv fragt tilbagebetalt.
 

REKLAMATION

Balloon Copenhagen yder 2 års reklamationsret i henhold til købeloven. Reklamationsretten gælder fabrikations- og materialefejl, der er opstået ved normal anvendelse af varen. Reklamationsretten dækker ikke fejl, skader eller slitage grundet forkert anvendelse, dårlig vedligeholdelse, voldsomme eller uautoriserede indgreb.
 
Reklamationen skal meddeles Balloon Copenhagen, inden for 2 måneder efter fejlen er opdaget. Herefter returneres varen til Balloon Copenhagen, som tager sig af reparation, ombytning eller kreditering - alt efter aftale. Det er købers pligt at angive og på forlangende vise, hvordan fejlen eller manglen ytrer sig. Sammen med den returnerede vare bedes du venligst vedlægge en kopi af din kvittering for købet. Tilbagebetaling sker hurtigst muligt efter, at Balloon Copenhagen har modtaget varen retur og kontrolleret, at den lever op til betingelserne for fortrydelsesretten. Pengene vil derefter blive tilbageført på samme kort, som er brugt ved køb af varer.

Vi tilbagebetaler kun til det kreditkort, som varerne er blevet købt med. Dette er for at undgå ulovlig brug af stjålne kreditkort. Undlader du at afhente din pakke på posthuset, vil du blive opkrævet for de omkostninger, der er i forbindelse med fragten. Husk at gemme postkvittering som dokumentation for at varen er afsendt. Ved returnering af varer står kunden selv for forsendelsesomkostninger. 

Ved returnering / reklamation:  Balloon Copenhagen Enø Kystvej 142, 4736 Karrebæksminde

LEVERING

Balloon Copenhagen sørger for en leveringstid på 3-5 dage. Balloon Copenhagen er ikke ansvarlig for varer, der er beskadiget under transporten. Vi pakker altid varerne med største omhu, så risikoen for fragtskader minimeres. Vi tager forbehold for trykfejl og udsolgte varer.

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RETURN & EXCHANGE POLICY

You can return all products ordered on ballooncph.com within 7 (seven) working days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, ballooncph.com will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged.

If you wish to return/exchange an item you simply need to contact: hello@ballooncph.com 

The goods must then be returned within 7 (seven) working days from receiving. Once the goods have been received you will receive a confirmation email. Your exchange or refund will be then be processed.

GENERAL TERMS AND CONDITIONS

Warranties and indication of product prices
  1. The products offered for sale on ballooncph.com may not exactly correspond to the real garments in terms of image and colours because of the Internet browser or of the monitor used.
  2. Prices are subject to change. Check the final price of sale before sending the relevant order form.
  3. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.
  4. Should you decide to exercise your right to return purchased products, ballooncph.com will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Refunds

  1. The refund will be made in the same way that the product was originally purchased. The refund procedure shall be started by ballooncph.com within thirty (30) days starting ballooncph.com receives the returned goods, after checking that the return right has been correctly exercised and that the returned products are accepted.
  2. The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.

Amendments and updates

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on ballooncph.com.